Queenstown Lakes District Council (QLDC) is starting its first commercial ratepayer survey to be conducted over the course of a month. The survey will be emailed this week to commercial ratepayers who have registered an email address for rates purposes, and it will take less than ten minutes to complete. Commercial ratepayers who do not receive the emailed survey can complete it online on QLDC’s website; it will be live until July 31.
The survey forms part of a wider review of how council determines if the community is satisfied with the commercial customer experience and services it provides. It is along the lines of QLDC’s annual Quality of Life survey, which replaced council’s annual ratepayers and residents survey.
QLDC general manager of corporate services Meaghan Miller said commercial ratepayers are a large portion of the ratepayer community, but they have not previously been specifically canvassed.
“The survey is made up of two components,” said QLDC senior policy and performance advisor Katherine Davies. “The first relates to the overall council service experience and this includes communication, responsiveness and staff knowledge. The second relates to rates and how they are being apportioned to fund various parts of our local community. For instance, community facilities, infrastructure and regional tourism operators.”
The commercial ratepayer survey will be independently undertaken and the results published on QLDC’s website after the report is received and discussed with council’s management team.